Story
Appian
CGICGI Modernizes Repetitive Desktop Work with Appian
CGI, an information technology organization in Canada, uses Appian Platform from Appian to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how back-office automation actually runs |
Story
CGI grew repetitive desktop work faster than the local tools around it. From Canada, information technology teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out Appian Platform put back-office automation on Appian. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. CGI keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
