Customer
Takeda
Takeda is a health care organization based in Japan. Operating teams there use enterprise software to run customer, data, and internal processes.
All Takeda customer value stories
Microsoft Azure@Takeda
Shared Azure OpenAI workspaces help Takeda keep data platform operations honest across teams.
Qualtrics@Takeda
Qualtrics XM sits in the daily path at Takeda, especially for CX and people teams.
Smartsheet@Takeda
Smartsheet became the place Takeda uses to keep procedures next to the work so people do not hunt through inboxes.
Epic Systems@Takeda
Takeda asked for a cleaner operating picture of regulated content. Epic Systems is what they run.
Akamai@Takeda
Takeda asked for a cleaner operating picture of campus and branch networking. Akamai is what they run.
HubSpot@Takeda
A Marketing Hub rollout at Takeda took customer service operations out of inboxes and into a named queue.
Salesforce@Takeda
In Japan, Takeda relies on Salesforce for customer data operations.
Qlik@Takeda
Teams at Takeda moved governed analytics onto Qlik after local tools started to collide.
Veeva@Takeda
Teams at Takeda moved regulated content onto Veeva after local tools started to collide.