Story
OpenText
Yum BrandsYum Brands Uses IT Operations for Cross-team Delivery
Yum Brands, a consumer discretionary organization in the United States, uses IT Operations from OpenText to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same IT Operations record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Inside Yum Brands, program management used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
Yum Brands uses IT Operations from OpenText as the working layer for cross-team delivery. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Yum Brands gets from OpenText is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
