Story
Netskope
WatersWaters Adopts Netskope for Identity Operations
Waters, a health care organization in the United States, uses ZTNA from Netskope to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Capability | IAM and helpdesk work from the same ZTNA record for access control |
| Capability | Access control can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for access control |
Story
Waters did not need another dashboard that nobody opened. It needed identity operations to move. In the United States, IAM and helpdesk already knew where access control went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
ZTNA from Netskope is now in that path. Netskope provides security service edge products that inspect cloud and web traffic for data protection and threat defense. The company treats it as production tooling for identity operations, which is why IAM and helpdesk live in it rather than exporting from it once a quarter.
Waters can show how access control is handled today. That is the value: a repeatable way to run identity operations on software the rest of the industry already recognizes.
