Story
PagerDuty
Vast DataVast Data Adopts PagerDuty for Incident Management
Vast Data, an information technology organization in the United States, uses Customer Service from PagerDuty to support incident management for on-call rotations.
PagerDuty is how Vast Data keeps on-call response visible to people who have to act on it.
“In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Customer Service is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Vast Data did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Customer Service from PagerDuty is now in that path. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Vast Data can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
