Story
PagerDuty
UnisysUnisys Uses AIOps for Application Health
Unisys, an information technology organization in the United States, uses AIOps from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same AIOps record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Inside Unisys, production support used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Unisys uses AIOps from PagerDuty as the working layer for application health. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Unisys gets from PagerDuty is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
