Story
Temenos
UBS GroupUBS Group Standardizes Policy and Claims on Temenos
UBS Group, a financials organization in Switzerland, uses Temenos Infinity from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Temenos Infinity is the governed place underwriters and claims handlers use for insurance operations |
Story
UBS Group is based in Switzerland and runs financials operations at a scale where policy and claims cannot live in side channels. Underwriters and claims handlers were reconciling competing copies of the same work, which slowed insurance operations and hid who owned the next step.
The company runs insurance operations on Temenos, with Temenos Infinity as the product underwriters and claims handlers actually open. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. For UBS Group, that means underwriters and claims handlers can open one workflow, see policy and claims, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for policy and claims.
