Story
BMC
Tencent GamesTencent Games Modernizes Repetitive Desktop Work with BMC
Tencent Games, a communication services organization in China, uses BMC Helix from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for repetitive desktop work |
| Capability | Back-office automation stays visible to adjacent teams through BMC Helix |
| Capability | Operations analysts work from the same BMC Helix record for repetitive desktop work |
Story
Tencent Games grew repetitive desktop work faster than the local tools around it. From China, communication services teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out BMC Helix put back-office automation on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Tencent Games keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
