Story
Temenos
American ExpressTemenos Supports Insurance Operations at American Express
American Express, a financials organization in the United States, uses Temenos Transact from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Risk and compliance | Temenos Transact is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
American Express is based in the United States and runs financials operations at a scale where policy and claims cannot live in side channels. Underwriters and claims handlers were reconciling competing copies of the same work, which slowed insurance operations and hid who owned the next step.
The company runs insurance operations on Temenos, with Temenos Transact as the product underwriters and claims handlers actually open. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. For American Express, that means underwriters and claims handlers can open one workflow, see policy and claims, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for policy and claims.
