Story
Dynatrace
TELUSTELUS Modernizes Log Investigation with Dynatrace
TELUS, a communication services organization in Canada, uses Dynatrace from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Dynatrace |
| Capability | On-call engineers work from the same Dynatrace record for log investigation |
Story
TELUS grew log investigation faster than the local tools around it. From Canada, communication services teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Dynatrace put incident response on Dynatrace. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. TELUS keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
