Story
Temenos
State StreetState Street Modernizes Policy and Claims with Temenos
State Street, a financials organization in the United States, uses Temenos Transact from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos Transact |
| Capability | Underwriters and claims handlers work from the same Temenos Transact record for policy and claims |
Story
State Street grew policy and claims faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Underwriters and claims handlers were the ones stitching the picture together by hand.
Rolling out Temenos Transact put insurance operations on Temenos. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. State Street keeps the product in the path where work already happens, so underwriters and claims handlers do not context-switch into a graveyard system used only for audits.
The visible result is steadier insurance operations. Policy and claims is easier to inspect, and adjacent groups can join underwriters and claims handlers without a guided tour of someone's desktop.
