Story
Dynatrace
Starling BankStarling Bank Runs Incident Response with Dynatrace
Starling Bank, a financials organization in the United Kingdom, uses AutomationEngine from Dynatrace to support incident response for on-call engineers.
AutomationEngine sits in the daily path at Starling Bank, especially for on-call engineers.
“In the United Kingdom, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Incident response stays visible to adjacent teams through AutomationEngine |
| Capability | On-call engineers work from the same AutomationEngine record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
Story
Starling Bank did not need another dashboard that nobody opened. It needed incident response to move. In the United Kingdom, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
AutomationEngine from Dynatrace is now in that path. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Starling Bank can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
