Story
Splunk
RokuSplunk at Roku: Log Investigation
Roku, a communication services organization in the United States, uses Splunk AI from Splunk to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same Splunk AI record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
Roku grew log investigation faster than the local tools around it. From the United States, communication services teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Splunk AI put incident response on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Roku keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
