Story
Smartsheet
Southwest AirlinesSouthwest Airlines Standardizes Cross-team Delivery on Smartsheet
Southwest Airlines, an industrials organization in the United States, uses WorkApps from Smartsheet to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Program management stays visible to adjacent teams through WorkApps |
| Capability | Project and operations leads work from the same WorkApps record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
Story
Southwest Airlines is based in the United States and runs industrials operations at a scale where cross-team delivery cannot live in side channels. Project and operations leads were reconciling competing copies of the same work, which slowed program management and hid who owned the next step.
The company runs program management on Smartsheet, with WorkApps as the product project and operations leads actually open. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. For Southwest Airlines, that means project and operations leads can open one workflow, see cross-team delivery, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for cross-team delivery.
