Story
Appian
SoFiSoFi Brings IT Service Requests onto Appian
SoFi, a financials organization in the United States, uses Appian RPA from Appian to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service management stays visible to adjacent teams through Appian RPA |
| Capability | IT and employees work from the same Appian RPA record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
Story
Financials work at SoFi spans more than one site, even when headquarters sits in the United States. IT service requests was splitting across regional habits. IT and employees asked for a shared way to run IT service management without freezing local judgment.
Appian (Appian RPA) is what they standardized on. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. SoFi uses it as the system of record for IT service requests, with IT and employees as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
