Story
Smartsheet
RyderSmartsheet Supports Documentation at Ryder
Ryder, an industrials organization in the United States, uses Smartsheet from Smartsheet to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Productivity | Handoffs in documentation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Smartsheet is the governed place specialists and new hires use for documentation |
Story
Ryder grew institutional knowledge faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. Specialists and new hires were the ones stitching the picture together by hand.
Rolling out Smartsheet put documentation on Smartsheet. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. Ryder keeps the product in the path where work already happens, so specialists and new hires do not context-switch into a graveyard system used only for audits.
The visible result is steadier documentation. Institutional knowledge is easier to inspect, and adjacent groups can join specialists and new hires without a guided tour of someone's desktop.
