Story
Smartsheet
RocheSmartsheet Supports Documentation at Roche
Roche, a health care organization in Switzerland, uses Smartsheet from Smartsheet to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Risk and compliance | Smartsheet is the governed place specialists and new hires use for documentation |
| Capability | New joiners can see how documentation actually runs |
Story
Roche is based in Switzerland and runs health care operations at a scale where institutional knowledge cannot live in side channels. Specialists and new hires were reconciling competing copies of the same work, which slowed documentation and hid who owned the next step.
The company runs documentation on Smartsheet, with Smartsheet as the product specialists and new hires actually open. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. For Roche, that means specialists and new hires can open one workflow, see institutional knowledge, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for institutional knowledge.
