Story
Smartsheet
Five9Smartsheet Supports Documentation at Five9
Five9, an information technology organization in the United States, uses Smartsheet from Smartsheet to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Institutional knowledge can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Smartsheet |
Story
Five9 is based in the United States and runs information technology operations at a scale where institutional knowledge cannot live in side channels. Specialists and new hires were reconciling competing copies of the same work, which slowed documentation and hid who owned the next step.
The company runs documentation on Smartsheet, with Smartsheet as the product specialists and new hires actually open. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. For Five9, that means specialists and new hires can open one workflow, see institutional knowledge, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for institutional knowledge.
