Story
Appian
Skyscanner Ltd.Skyscanner Ltd. Modernizes Employee Requests with Appian
Skyscanner Ltd., a consumer discretionary organization in the United Kingdom, uses Appian Platform from Appian to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how shared services actually runs |
Story
Skyscanner Ltd. grew employee requests faster than the local tools around it. From the United Kingdom, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Appian Platform put shared services on Appian. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Skyscanner Ltd. keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
