Story
Infor
Samsung ElectronicsSamsung Electronics Uses Coleman AI for Order Management
Samsung Electronics, an information technology organization in South Korea, uses Coleman AI from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Coleman AI is the governed place order desk and finance use for order to cash |
| Capability | New joiners can see how order to cash actually runs |
Story
Inside Samsung Electronics, order to cash used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of South Korea. Order desk and finance needed a system that would still make sense after the original project team moved on.
Samsung Electronics uses Coleman AI from Infor as the working layer for order management. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Samsung Electronics gets from Infor is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
