Story
Infor
AESAES Standardizes Order Management on Infor
AES, a utilities organization in the United States, uses Infor OS from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through Infor OS |
Story
Utilities work at AES spans more than one site, even when headquarters sits in the United States. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
Infor (Infor OS) is what they standardized on. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. AES uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
