Story
PagerDuty@
Restaurant Brands International
Restaurant Brands International Modernizes Log Investigation with PagerDuty
Restaurant Brands International, a consumer discretionary organization in Canada, uses PagerDuty Operations Cloud from PagerDuty to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Restaurant Brands International grew log investigation faster than the local tools around it. From Canada, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out PagerDuty Operations Cloud put incident response on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Restaurant Brands International keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
