Story
Temenos
RabobankRabobank Runs Insurance Operations with Temenos
Rabobank, a financials organization in the Netherlands, uses Temenos SaaS from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Temenos SaaS is the governed place underwriters and claims handlers use for insurance operations |
Story
Rabobank did not need another dashboard that nobody opened. It needed insurance operations to move. In the Netherlands, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Temenos SaaS from Temenos is now in that path. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
Rabobank can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
