Story
Smartsheet@
Philip Morris International
Philip Morris International Modernizes Cross-team Delivery with Smartsheet
Philip Morris International, a consumer staples organization in the United States, uses Smartsheet from Smartsheet to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Smartsheet |
| Capability | Project and operations leads work from the same Smartsheet record for cross-team delivery |
Story
Philip Morris International grew cross-team delivery faster than the local tools around it. From the United States, consumer staples teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out Smartsheet put program management on Smartsheet. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. Philip Morris International keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
