Story
PagerDuty@
Edison International
PagerDuty Supports Incident Response at Edison International
Edison International, a utilities organization in the United States, uses PagerDuty Operations Cloud from PagerDuty to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Risk and compliance | PagerDuty Operations Cloud is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Edison International is based in the United States and runs utilities operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on PagerDuty, with PagerDuty Operations Cloud as the product on-call engineers actually open. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. For Edison International, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
