Story
PagerDuty
UniqloPagerDuty Supports Incident Management at Uniqlo
Uniqlo, a consumer discretionary organization in Japan, uses PagerDuty Operations Cloud from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | PagerDuty Operations Cloud is the governed place on-call rotations use for incident management |
Story
Uniqlo grew on-call response faster than the local tools around it. From Japan, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out PagerDuty Operations Cloud put incident management on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Uniqlo keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
