Story
PagerDuty@
Skidmore Owings and Merrill
PagerDuty at Skidmore Owings and Merrill: Log Investigation
Skidmore Owings and Merrill, an industrials organization in the United States, uses Process Automation from PagerDuty to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Process Automation is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Skidmore Owings and Merrill grew log investigation faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Process Automation put incident response on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Skidmore Owings and Merrill keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
