Story
PagerDuty
NEP CloudPagerDuty at NEP Cloud: Security Telemetry
NEP Cloud, an information technology organization in the United States, uses Process Automation from PagerDuty to support detection engineering for detection engineers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Detection engineers work from the same Process Automation record for security telemetry |
| Risk and compliance | Security telemetry can be reviewed without waiting on a personal export |
| Risk and compliance | Named workflow replaces ad hoc routing for security telemetry |
Story
NEP Cloud grew security telemetry faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Detection engineers were the ones stitching the picture together by hand.
Rolling out Process Automation put detection engineering on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. NEP Cloud keeps the product in the path where work already happens, so detection engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier detection engineering. Security telemetry is easier to inspect, and adjacent groups can join detection engineers without a guided tour of someone's desktop.
