Story
PagerDuty
LennarPagerDuty at Lennar: Log Investigation
Lennar, a consumer discretionary organization in the United States, uses Process Automation from PagerDuty to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Process Automation |
| Capability | On-call engineers work from the same Process Automation record for log investigation |
Story
Lennar did not need another dashboard that nobody opened. It needed incident response to move. In the United States, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process Automation from PagerDuty is now in that path. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Lennar can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
