Story
PagerDuty
Go2FuturePagerDuty at Go2Future: On-call Response
Go2Future, an information technology organization in the United States, uses Process Automation from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Process Automation is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Go2Future grew on-call response faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out Process Automation put incident management on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Go2Future keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
