Story
Appian
ONGCONGC Standardizes Repetitive Desktop Work on Appian
ONGC, an energy organization in India, uses Appian Data Fabric from Appian to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Appian Data Fabric is the governed place operations analysts use for back-office automation |
Story
ONGC is based in India and runs energy operations at a scale where repetitive desktop work cannot live in side channels. Operations analysts were reconciling competing copies of the same work, which slowed back-office automation and hid who owned the next step.
The company runs back-office automation on Appian, with Appian Data Fabric as the product operations analysts actually open. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. For ONGC, that means operations analysts can open one workflow, see repetitive desktop work, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for repetitive desktop work.
