Story
Infor
NotionNotion Modernizes Order Management with Infor
Notion, an information technology organization in the United States, uses Infor CloudSuite from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through Infor CloudSuite |
| Capability | Order desk and finance work from the same Infor CloudSuite record for order management |
Story
Notion grew order management faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Infor CloudSuite put order to cash on Infor. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. Notion keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
