Story
Intuit
NordeaNordea Brings Core Processing onto Intuit
Nordea, a financials organization in Finland, uses TurboTax from Intuit to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | TurboTax is the governed place operations and product use for banking operations |
Story
Financials work at Nordea spans more than one site, even when headquarters sits in Finland. Core processing was splitting across regional habits. Operations and product asked for a shared way to run banking operations without freezing local judgment.
Intuit (TurboTax) is what they standardized on. Intuit builds financial software for consumers and small and midsize businesses, including QuickBooks, TurboTax, Mailchimp, and Credit Karma. Nordea uses it as the system of record for core processing, with operations and product as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
