Story
New Relic
BYDNew Relic at BYD: Log Investigation
BYD, a consumer discretionary organization in China, uses New Relic AI from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
BYD did not need another dashboard that nobody opened. It needed incident response to move. In China, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
New Relic AI from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
BYD can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
