Story
PagerDuty
NetEaseNetEase Runs Incident Response with PagerDuty
NetEase, a communication services organization in China, uses Process Automation from PagerDuty to support incident response for on-call engineers.
Shared Process Automation workspaces help NetEase keep incident response honest across teams.
“From China, communication services teams still had to serve customers and internal partners who expected a straight answer.”
“PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Process Automation |
Story
NetEase grew log investigation faster than the local tools around it. From China, communication services teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Process Automation put incident response on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. NetEase keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
