Story
Appian
Mondelez InternationalMondelez International Modernizes Repetitive Desktop Work with Appian
Mondelez International, a consumer staples organization in the United States, uses Appian Platform from Appian to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Operations analysts work from the same Appian Platform record for repetitive desktop work |
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for repetitive desktop work |
Story
Mondelez International is based in the United States and runs consumer staples operations at a scale where repetitive desktop work cannot live in side channels. Operations analysts were reconciling competing copies of the same work, which slowed back-office automation and hid who owned the next step.
The company runs back-office automation on Appian, with Appian Platform as the product operations analysts actually open. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. For Mondelez International, that means operations analysts can open one workflow, see repetitive desktop work, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for repetitive desktop work.
