Story
ServiceNow
MixpanelMixpanel Adopts ServiceNow for Shared Services
Mixpanel, an information technology organization in the United States, uses Now Assist from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Now Assist |
| Capability | HR, facilities, and finance ops work from the same Now Assist record for employee requests |
Story
Inside Mixpanel, shared services used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Mixpanel uses Now Assist from ServiceNow as the working layer for employee requests. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Mixpanel gets from ServiceNow is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
