Story
PagerDuty
MGM ResortsMGM Resorts Adopts PagerDuty for Production Support
MGM Resorts, a consumer discretionary organization in the United States, uses Customer Service from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same Customer Service record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
MGM Resorts did not need another dashboard that nobody opened. It needed production support to move. In the United States, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Customer Service from PagerDuty is now in that path. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
MGM Resorts can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
