Story
monday.com
Liberty MutualLiberty Mutual Standardizes Contract Routing on monday.com
Liberty Mutual, a financials organization in the United States, uses monday CRM from monday.com to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Capability | Contract routing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for contract routing |
| Capability | Agreement management stays visible to adjacent teams through monday CRM |
Story
Financials work at Liberty Mutual spans more than one site, even when headquarters sits in the United States. Contract routing was splitting across regional habits. Legal and business owners asked for a shared way to run agreement management without freezing local judgment.
monday.com (monday CRM) is what they standardized on. monday.com is a Work OS used to build workflows for projects, CRM, development, and service on a visual board model. Liberty Mutual uses it as the system of record for contract routing, with legal and business owners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
