Story
Smartsheet
LATAM AirlinesLATAM Airlines Brings Institutional Knowledge onto Smartsheet
LATAM Airlines, an industrials organization in Chile, uses Control Center from Smartsheet to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Institutional knowledge can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Control Center |
Story
Inside LATAM Airlines, documentation used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of Chile. Specialists and new hires needed a system that would still make sense after the original project team moved on.
LATAM Airlines uses Control Center from Smartsheet as the working layer for institutional knowledge. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. The practical change is simple: documentation has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What LATAM Airlines gets from Smartsheet is a durable place to run documentation and a way for specialists and new hires to see the same institutional knowledge at the same time.
