Story
Okta
Laing O'RourkeLaing O'Rourke Standardizes Access Control on Okta
Laing O'Rourke, an industrials organization in the United Kingdom, uses Okta Customer Identity from Okta to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Okta Customer Identity is the governed place IAM and helpdesk use for identity operations |
Story
Laing O'Rourke is based in the United Kingdom and runs industrials operations at a scale where access control cannot live in side channels. IAM and helpdesk were reconciling competing copies of the same work, which slowed identity operations and hid who owned the next step.
The company runs identity operations on Okta, with Okta Customer Identity as the product IAM and helpdesk actually open. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. For Laing O'Rourke, that means IAM and helpdesk can open one workflow, see access control, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for access control.
