Story
Okta
Akamai TechnologiesAkamai Technologies Extends Auth0 Across Identity Operations
Akamai Technologies, an information technology organization in the United States, uses Auth0 from Okta to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Auth0 is the governed place IAM and helpdesk use for identity operations |
Story
Inside Akamai Technologies, identity operations used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. IAM and helpdesk needed a system that would still make sense after the original project team moved on.
Akamai Technologies uses Auth0 from Okta as the working layer for access control. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. The practical change is simple: identity operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Akamai Technologies gets from Okta is a durable place to run identity operations and a way for IAM and helpdesk to see the same access control at the same time.
