Story
PagerDuty
Intuitive SurgicalIntuitive Surgical Brings On-call Response onto PagerDuty
Intuitive Surgical, a health care organization in the United States, uses AIOps from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | AIOps is the governed place on-call rotations use for incident management |
Story
Health Care work at Intuitive Surgical spans more than one site, even when headquarters sits in the United States. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
PagerDuty (AIOps) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Intuitive Surgical uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
