Story
Infor
CloseInfor at Close: Order Management
Close, an information technology organization in the United States, uses Infor Financials from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Infor Financials is the governed place order desk and finance use for order to cash |
| Capability | New joiners can see how order to cash actually runs |
Story
Close grew order management faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Infor Financials put order to cash on Infor. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. Close keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
