Story
Splunk
IBMIBM Uses Splunk SOAR for Application Health
IBM, an information technology organization in the United States, uses Splunk SOAR from Splunk to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same Splunk SOAR record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Inside IBM, production support used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
IBM uses Splunk SOAR from Splunk as the working layer for application health. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What IBM gets from Splunk is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
