Story
BMC
IberdrolaIberdrola Uses Helix ITSM for Employee Requests
Iberdrola, a utilities organization in Spain, uses Helix ITSM from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Helix ITSM record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Inside Iberdrola, shared services used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of Spain. HR, facilities, and finance ops needed a system that would still make sense after the original project team moved on.
Iberdrola uses Helix ITSM from BMC as the working layer for employee requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: shared services has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Iberdrola gets from BMC is a durable place to run shared services and a way for HR, facilities, and finance ops to see the same employee requests at the same time.
