Story
PagerDuty
SPAR Holding BVHow SPAR Holding BV Runs Incident Management on Incident Management
SPAR Holding BV, a consumer staples organization in the Netherlands, uses Incident Management from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Incident Management is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Consumer Staples work at SPAR Holding BV spans more than one site, even when headquarters sits in the Netherlands. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
PagerDuty (Incident Management) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. SPAR Holding BV uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
