Story
PagerDuty
ReckittHow Reckitt Runs Production Support on Incident Management
Reckitt, a consumer staples organization in the United Kingdom, uses Incident Management from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Incident Management |
| Capability | SREs and developers work from the same Incident Management record for application health |
Story
Reckitt is based in the United Kingdom and runs consumer staples operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on PagerDuty, with Incident Management as the product SREs and developers actually open. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. For Reckitt, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
