Story
Epic Systems
PhilipsHow Philips Runs Clinical and Quality Operations on MyChart
Philips, a health care organization in the Netherlands, uses MyChart from Epic Systems to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | MyChart is the governed place quality and clinical ops use for clinical and quality operations |
| Capability | New joiners can see how clinical and quality operations actually runs |
Story
Health Care work at Philips spans more than one site, even when headquarters sits in the Netherlands. Regulated content was splitting across regional habits. Quality and clinical ops asked for a shared way to run clinical and quality operations without freezing local judgment.
Epic Systems (MyChart) is what they standardized on. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. Philips uses it as the system of record for regulated content, with quality and clinical ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
