Story
Okta
PG&EHow PG&E Runs Identity Operations on Okta Customer Identity
PG&E, a utilities organization in the United States, uses Okta Customer Identity from Okta to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Okta Customer Identity is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Utilities work at PG&E spans more than one site, even when headquarters sits in the United States. Access control was splitting across regional habits. IAM and helpdesk asked for a shared way to run identity operations without freezing local judgment.
Okta (Okta Customer Identity) is what they standardized on. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. PG&E uses it as the system of record for access control, with IAM and helpdesk as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
